Boiler Central Fueling Efficiency with an Installer-Centric App

Boiler Central, a UK-based company revolutionizing the boiler installation industry with its next-day installations and fixed pricing, was experiencing rapid growth. This surge in demand presented a challenge: how to efficiently manage their expanding network of installers across the UK. They needed a solution that would streamline communication, optimize job allocation, and empower installers with the tools to deliver exceptional service.

Our Solution:

Blindfold partnered with Hyperlaunch to develop a cutting-edge Progressive Web Application (PWA) specifically designed for Boiler Central's installers. This installer-centric app would become the central hub for managing every aspect of the installation process.

Collaborative Design and Development: We worked closely with Hyperlaunch, leveraging their expertise in digital transformation to translate our UI designs into a fully functional PWA. Built with Next.js, the app ensured optimal performance and accessibility across a range of devices, ensuring installers could seamlessly access information and complete tasks on-the-go.

Agile API Integration: While Boiler Central's internal team developed the backend API, Hyperlaunch utilized Nock to simulate API responses. This agile approach allowed for uninterrupted development, ensuring the app was ready for seamless integration upon API completion.

Streamlined Job Management: The app empowered installers with a dynamic list of assigned jobs, complete with detailed information, Google Maps directions for easy navigation, direct customer contact links, and relevant documentation. This centralized hub streamlined access to crucial information, enabling installers to arrive prepared and execute installations efficiently.

Real-time Communication and Updates: The app facilitated real-time communication between Boiler Central and its installers. Instant notifications and job status updates ensured everyone was informed and coordinated, minimizing delays and enhancing overall efficiency.

Digital Documentation and Customer Feedback: To eliminate paperwork and streamline processes, the app enabled installers to upload photos of completed installations and capture customer signatures directly on-site. Furthermore, it facilitated the collection of customer feedback post-installation, providing valuable insights for Boiler Central to continually improve its service.

The Impact:

The Boiler Central Installers App has significantly enhanced the operational efficiency of their installer network, contributing to the company's continued success:

Increased Installer Efficiency: By centralizing job information, communication, and documentation, the app has empowered installers to manage their schedules and complete installations with greater efficiency.

Improved Customer Satisfaction: The app's real-time updates and streamlined communication have minimized delays and improved the overall customer experience, leading to increased satisfaction.

Scalable Growth: The app's robust architecture and seamless integration with Boiler Central's systems have provided a scalable solution to support their rapid growth and expansion.

The Blindfold Difference:

The Boiler Central project exemplifies Blindfold's commitment to developing user-centric solutions that drive business growth. By collaborating with Hyperlaunch and focusing on the needs of Boiler Central's installers, we created an app that has streamlined operations, enhanced communication, and empowered the company to deliver exceptional service at scale.